TERMS AND CONDITIONS 

Welcome to Banana Prosthetics. We urge you to read the terms of use carefully as they govern your use of the bananaprosthetics.com website. They discharge the company or limit its liability.

The company reserves the right to modify, add, delete, or update the applicable terms and conditions on the website without notice. By browsing and ordering on bananaprosthetic.com you accept the terms without limitation or qualification.

PLEASE NOTE : Buyers agree to use this item at their own risk. This item is not a medical device, and no medical use of this item is stated or implied.

 

WARNING If you experience any irritation or discomfort, discontinue use immediately.

 

USAGE POLICY

You represent and warrant the following to the Company:

Use this site for lawful purposes consistent with our current terms and our Privacy Policy.

To provide accurate information to ensure the proper functioning of our site and to take responsibility for this information.

Acknowledge that we may not be able to process requests for which we cannot confirm the accuracy of the information, and that we will not be required to process them.

Refrain from using profane or vulgar language and from making defamatory or otherwise discourteous remarks in any email or form created on the site.

Refrain from attempting to disrupt or interfere with the proper working of the site in any way, such as spamming, hacking, transmitting viruses, or any other means prohibited by the terms.

Banana Prosthetics reserves the right to deny access to the site and to suspend the account of users who breach this provision or any other provision of the terms.

 

PRIVACY

The use of information collected during your visit to bananaprosthetics.com is explained in our privacy policy. By continuing to use this site, you acknowledge that you have read and accepted this policy and its terms.

 

PRODUCT AVAILABILITY

Banana Prosthetics strives to provide accurate information on the products it sells. However, the company cannot guarantee that product descriptions or other content on the site is accurate, complete, current or error-free. Please note that the colors of the products you will see will depend on your monitor, Banana Prosthetics cannot guarantee that the colors displayed on your screen will be optimal.

Since your prosthesis is made by hand and not by machine, slight variations in product design, i.e. slight differences in appearance, color or detail may occur. In addition, the cuts are approximate. You may notice very small air bubbles. They are quite normal, especially for hand-made products; these minor defects will in no way affect the functioning of the prosthesis. All of our items are quality checked and carefully checked for potential defects before dispatch.

Different people use our prostheses. Some treat them like part of the body and wash it several times a day. Some people use it for urinating and playing, which can damage the prosthesis if body fluids are not washed away carefully and regularly, or only after physical activity.

We would like to offer a guarantee, but we cannot assume that all users will treat their prosthesis with the proper and recommended care, even if they claim to do so.

We reserve the right to discontinue production of any product at any time.

 

PRODUCT PRICES

Prices displayed and orders processed are in Canadian dollars. Product prices on bananaprosthetics.com do not include Harmonized Sales Tax (HST), local retail sales tax or delivery charges. HST and local retail tax depends on delivery location and will be calculated at checkout.

Banana Prosthetics reserves the right to correct any errors in price or product information, and to modify product prices at any time and without notice. In the event of a pricing error, your order will be canceled with all applicable charges and we will contact you to request that you place another order for the product at the appropriate price.

 

ORDERING PRODUCTS

Before making a request to purchase products through the site, you must confirm your order which specifies, among other things, the product(s) ordered, the purchase price as well as the shipping costs and applicable taxes.

By submitting your request, the order will constitute an offer by you to Banana Prosthetics to purchase the products described in the order confirmation, at the price indicated. The company is not bound by purchase requests until it has authorized them. Our acceptance of your request is evidenced by a return email from Banana Prosthetics indicating that your order has been accepted and represents a contract with the company.

If for any reason we are unable to fulfill your order, we will notify you as soon as possible. If a payment related to your order has already been taken, we will refund the amount in question using the same payment method that you used. You will be asked for your consent if another payment method was used, in any case there will be no charge.

Banana Prosthetics reserves the right to refuse an order for any reason, as well as in the following situations:

Banana Prosthetics has the option to refuse any order if fraudulent activity is suspected and may refuse to process subsequent requests from customers with a history of fraudulent orders. We could also refuse any order related to a dispute regarding the credit card used.

 

RESALE OF GOODS

To protect Banana Prosthetics' intellectual property rights, any suspected resale of our merchandise for personal or commercial purposes without prior authorization is prohibited.

ELECTRONIC DOCUMENTS

You hereby authorize the exchange of information and documents between you and Banana Prosthetics via the internet, or by e-mail, and you agree that the terms and any order confirmation accepted by the company in electronic format represent an original written agreement on paper between you and Banana Prosthetics.

PAYMENT METHOD

Payments are supported by "Shopify Payments". To see if your country can use Shopify Payments, please check the list here.

The results of the checks may justify an order cancellation.

TAXES

Product prices on bananaprosthetics.com do not include Harmonized Sales Tax (HST), local retail sales tax or delivery charges. HST and local retail sales tax depend on delivery location and will be calculated at checkout.

Orders shipped to the United States are exempt from payment of Canadian federal taxes, any applicable provincial sales taxes, and other Canadian customs taxes and duties associated with a product order. However, US customers are subject to all sales taxes, use taxes, and other taxes and duties imposed by any state or jurisdiction associated with their order.

 

DELIVERY

All of our products are shipped in plain boxes or very airtight opaque bubble wrap. Our shipping label bears only the description "silicone product" as well as the name "Bana pro" and the address of our company. We value the discretion and privacy of our customers and do our best to keep packaging discreet.

Currently, all of our products ship within 10 business days of purchase. We are a small company and make all of our silicone products by hand. When we receive a large quantity of orders spontaneously, we need time to make and prepare the products. The deadlines may therefore vary without notice.

Once your order has shipped, we will send you a tracking number that you can use to track your package. We ship by Canada Post. Delivery times depend on your region or country.

RISK OF LOSS

All products purchased on bananaprosthetics.com are delivered by an external delivery company. Therefore the risk of loss and the rights of products purchased on the website are transferred to you at the time of delivery of the products to the carrier. For your shipment to be considered eligible for compensation for loss or damage, you must have selected a trackable delivery option.

It is your responsibility to submit a claim to Banana Prosthetics for any damaged or suspected lost shipments. Banana Prosthetics will submit a claim for compensation to the carriers. 

 

ORDER CANCELLATION

It is possible to modify or cancel your order within 24 hours provided that the sending process has not started. 

If applicable, a full refund including delivery costs will be granted on a Banana prosthetics gift card or a partial refund (excluding delivery costs) may be given on the same payment method and the same credit card / rate than that used for taking the order.

RETURN

For hygienic reasons, tAll sales are final and therefore cannot be canceled or exchanged, this being considered a violation of the health code. Only product replacement requests caused by a manufacturing error will be considered. In the event of the finding of a defect, proof of purchase and photos taken within 72 hours of receipt of the product must be provided.

Please note that we reserve the right to refuse the replacement of a prosthesis if we judge that the defects disclosed are the result of improper use of the product. You are responsible for the goods until you receive them. Please keep your tracking number.

OUR RESPONSIBILITY

The company shall not be liable for any claim for injury or accidental damage.

You use bananaprosthetics.com at your own risk. The information, data and services provided on this website are provided as is, without warranty, including warranties of merchantability, fitness for a specific purpose, or non-infringement of intellectual property rights. Banana Prosthetics does not warrant that any errors on the website will be corrected, or that any server through which the website is operated is or will be free of viruses or other harmful components. The information and data on bananaprosthetics.com may be outdated, and the company makes no commitment or obligation to update such information or data.

To the extent permitted by applicable law, Banana Prosthetics disclaims all liability for product defects or failure, claims due to normal wear and tear, misuse of the product, wrong choice of product, nonconformity codes or misappropriation.

Except as set forth in the Terms, the Website and any materials, products, information provided on bananaprostectics.com are provided to you as is, as available, and with all faults and the company makes no representations and makes no warranties, including warranties as to uninterrupted or error-free transactions, privacy or security, accuracy, suitability, materials and accessible features used on the website, any products, or hyperlinks to third parties, or for any breach of security associated with the transmission of sensitive information through the website or any related site, or the merchantability, quality, title, durability, fitness, non-infringement, or fitness for a particular purpose, or arising from established trade custom or usage of the trade. These exclusions are in addition to any exclusions provided in these Terms.

Some federal, state or provincial laws do not allow the exclusion of certain warranties, so these may not apply to you.

 

COMPENSATION

By browsing this site, you hereby agree to indemnify the company, to defend it, and to release it from all liability with regard to losses, damages, liabilities and claims as well as related costs and expenses. of any nature whatsoever, incurred by it as a result of a complaint related to your use of bananaprosthetics.com. The Company may assume its sole defense and exercise sole control with respect to any matter that is subject to your indemnification undertaking, in no event shall you settle any matters without obtaining the written consent of the Company.

COPYRIGHT AND TRADEMARK

The creation of bananaprosthetics.com and all text, images, illustrations, articles, photographic information, audio recordings, videos, content and other data displayed or available for download on the site are protected by copyright, trademarks and other laws, and may not be used other than as permitted by the Terms of Service, or with the written permission of the content owner. Banana Prosthetics owns the copyrights in and to the entire Website and accordingly the material contained therein may not be copied, reproduced, republished, downloaded, displayed, transmitted, distributed or modified in any way without the written permission of the company.

YOUR EQUIPMENT

The company is not responsible for the text, images, or any material, particularly any information or content, that you may include or display on the website or on social networking websites such as Instagram. You acknowledge and agree that your material does not necessarily reflect the views, ideas or opinions of the company, and that we assume no responsibility for your material. You agree never to introduce or post material that is defamatory, obscene, abusive, or fraudulent, that violates the exclusive rights of third parties, promotes hatred or gives rise to the criminal and civil liability of another person or entity or which is in a manner that is illegal or contrary to applicable laws and regulations. Banana Prosthetics reserves the right to revise, modify, delete material at any time without notice. The material should be used for personal, non-commercial purposes only and may be protected by applicable copyright laws.

Use of your equipment

You agree that the company may use your freely provided material for its commercial purposes, including reproduction, retransmission or publication, in accordance with its privacy policy.

COOKIES

Banana Prosthetics uses cookies to know your preferences and track your activities on the site. Cookies are data files that are sent to your computer's hard drive by a website. They store your preferences so that your subsequent visits to the site are more efficient. Cookies are able to record various information, such as the number of your passages on the website, your registration information and the number of your visits to a page. The use of cookies is a frequent practice of most websites wishing to improve customer service. Most browsers are designed to accept cookies, but can be easily modified to block them. However, be aware that without cookies you will not have access to some of the site's functions and therefore will not be able to take full advantage of them.