Are our prostheses safe?
Our prostheses are made of high quality platinum silicone. This medical grade silicone is non-toxic and safe for the skin, platinum silicone is non-allergenic and contains no chemicals. But it must be understood that silicone was not created for sexual penetration. If our customers choose to use our products for penetration, they do so at their own risk. The use of a condom is suggested for the safety of your partner and for yourself. This will also help reduce any risk associated with sexually transmitted infections, as well as keep your prosthesis clean and in good condition. If you use condoms and lubricant with our prostheses, make sure they are exclusively water-based. Silicone-based lubricants are often incompatible and will damage the prosthesis. Intense physical activities and hardcore type games are not recommended, it could damage the prosthesis. Please use our products properly. We are not responsible for the functionality of our prostheses during sex. We do not recommend wearing a prosthesis for a long period of time, as your skin needs to be able to breathe.
WARNING If you experience irritation or discomfort, discontinue use immediately.
Is silicone harmful to the environment?
Unlike plastic, high-grade silicone is inert. This means that it does not emit anything toxic. If a silicone object ends up in nature, it would end up degrading into tiny pieces that are harmless to our environment. Silicone is therefore an inert material with a low impact on the environment.
What is the life expectancy of a prosthesis?
Silicone is a very durable material. However, the lifespan of the products varies according to the use made of them by their user, daily or not, and according to the quality of their cleaning and maintenance. Regular rubbing against clothing will damage silicone and paint in the long term. Although the silicone used is of very high quality; a phallic prosthesis has a limited lifespan.
If a small hole forms or a tear occurs, DISCONTINUE USE IMMEDIATELY! Never continue to use a product that has a hole or tear. Continued use may cause further damage. Most damage can be repaired if detected early and corrected. Contact us immediately and report this damage, with clear photos and a detailed description.
How to care for my prosthesis?
It is recommended to rinse with running water and clean after use. If you use it regularly, wash the prosthesis at least once a day with fragrance-free soap (ideally ph neutral). Leave to air dry.
You don't need to powder your denture, but if you want, you can apply a light dusting of cornstarch.
Keep the prosthesis out of direct sunlight and store it in a cool, dark place, avoiding direct contact with other silicone-based products.
Can the appearance of the product vary?
Since our products are handmade, there may be slight variations in product design, slight differences in appearance, color and cuts. Some details may also be missing. In addition, the color seen on the screen may vary depending on the device used.
It is possible to see the presence of very small air bubbles. They are quite normal, especially for hand-made products; these minor defects will in no way affect the functioning of the prosthesis. All of our items undergo thorough quality control before dispatch.
What is a stroker and how do you use it?
It is a soft and elastic silicone masturbator in the shape of a penis or not phallic. The center of the prosthesis is hollow with an opening at the base and reliefs on the interior walls. The length and aesthetics may vary from one stroker to another, but the majority are used the same way thanks to two magic concepts: suction and friction!
It is important to note that you need to have a minimum of genital growth to be able to fully use a stroker. After some time on hormone therapy with testosterone, the tissues of what was the clitoris grow to grow in length and/or expand to form what looks like a mini penis. The name is very personal to everyone: dicklit, peen, dick, growth, etc. I personally use “peen” and this is the term I will use in my explanations. This genital growth is full of very sensitive nerves which can be very pleasurable and lead to orgasm when stimulated and this is where the stroker comes in!
The concept is simple: we insert the peen inside the stroker and with the movement and the suction, we give ourselves pleasant sensations! In reality, it may be a bit more complex than that, but lucky you! This text will explain the best tricks to have the best moments! With your finger, you can spread a light layer of water-based lubricant at the entrance and inside the prosthesis. Thereafter, slightly stretch the edges of the stroker without unrolling it, to put the end of your peen at the base so that the prosthesis can surround your growth. When you're ready, squeeze the end of the stroker to squeeze the air out and create a suction effect that will pull you deeper inside.
From the moment the prosthesis is properly installed on you, it's time to experiment! Each body being different, they are stimulated in their own way. Some people prefer friction and move back and forth, slow or fast. Others will squeeze the tip of the prosthesis at a certain rate for a sucking sensation. You can try lying down, standing, kneeling, in the shower, in the bath, alone or with a partner, in duo with other stimulations, etc. The techniques are diverse and almost infinite to do good physically, but also psychologically by reducing gender dysphoria. It's up to you to explore and maybe a certain stroker will work for you more than another.
Of course, we have to talk about safety!
Since there is a suction effect, a stroker is not made to be put on the body for hours at a time. It is necessary to check the color of the peen during the game; the latter should not turn purple or blue, this would mean a lack of oxygen in the tissues. In the long term, you could create irreversible damage to blood vessels, nerves and flesh. A lack of lubricant with a lot of friction to end with a blister (water blister) on the peen or abrasions. Using a stroker should never be painful. If the experience starts to get uncomfortable, stop your session for now and let your peen rest. With a good application, a stroker is not dangerous for the body and ends in very pleasant moments.
That's it! You now know how to handle your stroker! If you have any questions, do not hesitate to contact us and we will direct you to the right resources. With that, I'll let you have fun! Remember to clean your prosthesis with a toy cleaner or mild soap after each use!
Text written by @trans_big_brother
What are the guarantees?
We would like to offer a guarantee, but we cannot assume that all users will treat their prosthesis with the proper and recommended care, even if they claim to do so. Also taking into account that certain activities can damage our products, for example if the bodily fluids in contact with our products are not washed adequately and regularly. You will understand that it is therefore not possible to offer a guarantee on the gender affirmation material after use.
In the event of the finding of a defect upon receipt of the package, proof of purchase and photos taken within a maximum of 72 hours after receipt of the product must be provided to us in order to obtain a replacement. Please note that we reserve the right to refuse the replacement of a product if we judge that the defects disclosed are the result of improper use.
What are the return and cancellation policies?
All sales are final. Refund requests are not accepted except for a major and valid reason. For certain exceptional cases, a refund may be granted to you only in the form of store credit (gift card) our policy is justified by the fact that we are a small business and that all our products are meticulously handmade and made exclusively for each order we receive. In addition, the cancellation of an order causes us bank fees.
Can I change my order?
If you wish to make a change to your order or have a special request for us, it may be possible to do so within 24 hours provided the dispatch process has not commenced
Once the package has been shipped and handed over to the postal services, we no longer have access to your package so it is no longer possible to make any changes.
Can I exchange my product after receiving the package?
Our products cannot be exchanged for hygienic reasons, this being considered a violation of the health code.
How is your personal information handled?
All information you provide to us is only used to ensure you have the best shopping experience possible. All this information is strictly confidential. Your personal information will not be shared, communicated or modified in any way without your prior consent.
Is the packaging discreet?
All of our products are shipped in airtight bubble envelopes or plain boxes. Our shipping label and customs declaration form only describe our "underwear" prosthetics as declared "silicone product". As well as the abbreviated name (BANA PRO) and the address of our company. We place great importance on the discretion and privacy of our customers and do our best to ensure that the packaging remains discreet while respecting the standards in force.
What are the processing times?
Currently, all of our products ship within 1-10 business days of purchase. We ship by Canada Post. Approximate delivery times are indicated during your purchase, but may vary depending on the time of year. Delivery times also depend on your region or country.
We are a small company and make all of our products by hand. When we receive a large quantity of orders spontaneously, we need time to make and prepare the products. Please take into consideration that the deadlines may therefore vary without notice.
Will I receive a tracking number for my package?
Once your order has been shipped, our system automatically sends a tracking number that you can use to track your package. Except for some countries where tracking numbers are not available.
Countries without tracking available. In case of non-receipt of your package no compensation will be allocated for the countries mentioned below;
Algeria, Angola, Antigua, Armenia, Aruba, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Rep Central Africa, Chad, Congo, Cuba, Djibouti, Rep Dominican, Egypt, Guinea, Faroe Island, Fiji, FR Polynesia, Guiana, Gabon, Gambia, Ghana, Greenland, Guadeloupe, Guatemala, Guinea, Haiti, Honduras, Jamaica, Kazakhstan, Kosovo, Kuwait, Lesotho, Liberia, Macedonia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mongolia, Montenegro, Mozambique, Myanmar, Nepal, Niger, Nicaragua, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Sainte-Martin, Senegal, Seychelles, Sierra Leone, Slovenia, South Africa, Sri Lanka, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tunisia, Uganda, Ukraine, Uruguay, Venezuela, Zimbabwe.
List of countries that cannot accept our products:
Afghanistan, North Korea, Libya, Russia, Syria, Belarus, Lao, Somalia, Yemen, Iran, Iraq, Saudia Arabia, Oman, Vietnam, Thailand, United Arab Emirates, India, Maldives, Malaysia.
What happens if my package is lost or late?
It is your responsibility to follow your tracking number carefully so as not to miss the delivery of your package. It sometimes happens that the postman does not leave a delivery note at your door, in these cases, you must contact your local post office (government post office) to pick up your package at a drop-off point near you.
If you notice a strange indication in the tracking information of the package, please contact us as soon as possible.
If it is an error of address coming from the customer and that the parcel cannot be delivered for this reason, we will have to wait for the return of your parcel and the return of this same parcel will be at the expense of the customer.
In the rare case that a package is not received after 2 months from the date of shipment, contact us. An investigation for packages with tracking (only) will be requested from Canada Post. Please take into consideration that we are not responsible for the delays of the investigation of the postal services and that the compensation will be approved only after a response from Canada Post. In the event that the result of the investigation deems that the package is lost or unrecoverable, a new order will be sent to you free of charge. No refund for the delivery will be granted to you. The same applies to parcels received late.
If your package is returned due to non-payment of customs fees or with the reason refused by the customer, no refund will be granted to you. We may attempt to resend your package, but it will be the customer's responsibility to pay the cost of reshipping the package. If you do not want your package to be reshipped immediately, we will give you back the total of your order on a store credit by deducting the delivery costs.
In the rare and extreme case, the customs of some countries will not accept our goods at all, or will take the opportunity to destroy or mistreat the package. If this happens, we will do our best to help you, but Banana Prosthetics is not responsible for packages held or destroyed by customs. Contact your local customs agency for more information before placing your order.
We are here to help you, in any case, you can contact us via our contact form. We will be there to find a solution if there is a problem.
What are the customs obligations?
Although we attach great importance to discretion, we must comply with the standards in force. You should be aware that your package being sent outside of Canada crosses an international border, so it is mandatory for us to complete the electronic register as accurately as possible. Full legal names are required on all international orders. Failure to provide accurate information may result in your package being returned, refused or even abandoned at customs. We cannot falsify customs documents for any reason. This includes (but is not limited to) declaring orders as gifts, marking them at less than their value, or misrepresenting our product in order to incur lower customs charges. Many countries have customs fees and regulations that international customers are required to follow. These charges are beyond our control and are not included in the shipping charges or cost of your order. You can contact your local customs office for more information. Banana prosthetics is not responsible for any customs fees or taxes that may be applied to your order. Failure to pay these charges may result in your package being refused, returned or abandoned. In the event that your package is marked as abandoned, we will not be able to recover it. Banana prosthetics cannot be held responsible.
Are there customs taxes?
Some international shipments may be subject to customs taxes payable upon receipt of the package, the taxes are managed by the governance of your country. Banana prosthetics has no decision-making power over these fees. It is your duty to inform yourself of the import standards in force in your country.
For all other questions:
Please consult Terms and conditions