FAQ
PRODUCTS
Are our prostheses safe?
Our prostheses are made of high quality platinum silicone. This medical grade silicone is non-toxic and safe for the skin, platinum silicone is non-allergenic and contains no chemicals. But it must be understood that silicone was not created for sexual penetration. If our customers choose to use our products for penetration, they do so at their own risk. The use of a condom is suggested for the safety of your partner and for yourself. This will also help reduce any risk associated with sexually transmitted infections, as well as keep your prosthesis clean and in good condition. If you use condoms and lubricant with our prostheses, make sure they are exclusively water-based. Silicone-based lubricants are often incompatible and will damage the prosthesis. Intense physical activities and hardcore type games are not recommended, it could damage the prosthesis. Please use our products properly. We are not responsible for the functionality of our prostheses during sex. We do not recommend wearing a prosthesis for a long period of time, as your skin needs to be able to breathe.
WARNING If you experience irritation or discomfort, discontinue use immediately.
Is silicone harmful to the environment?
Unlike plastic, high-grade silicone is inert. This means that it does not emit anything toxic. If a silicone object ends up in nature, it would end up degrading into tiny pieces that are harmless to our environment. Silicone is therefore an inert material with a low impact on the environment.
What is the life expectancy of a prosthesis?
Silicone is a very durable material. However, the lifespan of the products varies according to the use made of them by their user, daily or not, and according to the quality of their cleaning and maintenance. Regular rubbing against clothing will damage silicone and paint in the long term. Although the silicone used is of very high quality; a phallic prosthesis has a limited lifespan.
If a small hole forms or a tear occurs, DISCONTINUE USE IMMEDIATELY! Never continue to use a product that has a hole or tear. Continued use may cause further damage. Most damage can be repaired if detected early and corrected. Contact us immediately and report this damage, with clear photos and a detailed description.
How to care for my prosthesis?
It is recommended to rinse with running water and clean after use. If you use it regularly, wash the prosthesis at least once a day with fragrance-free soap (ideally ph neutral). Leave to air dry.
You don't need to powder your prosthetic, but if you want, you can apply a light dusting of cornstarch.
Keep the prosthesis out of direct sunlight and store it in a cool, dark place, avoiding direct contact with other silicone-based products.
Can the appearance of the product vary?
Since our products are handmade, there may be slight variations in product design, slight differences in appearance, color and cuts. Some details may also be missing. In addition, the color seen on the screen may vary depending on the device used.
It is possible to see the presence of very small air bubbles. They are quite normal, especially for hand-made products; these minor defects will in no way affect the functioning of the prosthesis. All of our items undergo thorough quality control before dispatch.
What is a stroker and how do you use it?
It is a soft and elastic silicone masturbator in the shape of a penis or not phallic. The center of the prosthesis is hollow with an opening at the base and reliefs on the interior walls. The length and aesthetics may vary from one stroker to another, but the majority are used the same way thanks to two magic concepts: suction and friction!
It is important to note that you need to have a minimum of genital growth to be able to fully use a stroker. After some time on hormone therapy with testosterone, the tissues of what was the clitoris grow to grow in length and/or expand to form what looks like a mini penis. The name is very personal to everyone: dicklit, peen, dick, growth, etc. I personally use “peen” and this is the term I will use in my explanations. This genital growth is full of very sensitive nerves which can be very pleasurable and lead to orgasm when stimulated and this is where the stroker comes in!
The concept is simple: we insert the peen inside the stroker and with the movement and the suction, we give ourselves pleasant sensations! In reality, it may be a bit more complex than that, but lucky you! This text will explain the best tricks to have the best moments! With your finger, you can spread a light layer of water-based lubricant at the entrance and inside the prosthesis. Thereafter, slightly stretch the edges of the stroker without unrolling it, to put the end of your peen at the base so that the prosthesis can surround your growth. When you're ready, squeeze the end of the stroker to squeeze the air out and create a suction effect that will pull you deeper inside.
From the moment the prosthesis is properly installed on you, it's time to experiment! Each body being different, they are stimulated in their own way. Some people prefer friction and move back and forth, slow or fast. Others will squeeze the tip of the prosthesis at a certain rate for a sucking sensation. You can try lying down, standing, kneeling, in the shower, in the bath, alone or with a partner, in duo with other stimulations, etc. The techniques are diverse and almost infinite to do good physically, but also psychologically by reducing gender dysphoria. It's up to you to explore and maybe a certain stroker will work for you more than another.
Of course, we have to talk about safety!
Since there is a suction effect, a stroker is not made to be put on the body for hours at a time. It is necessary to check the color of the peen during the game; the latter should not turn purple or blue, this would mean a lack of oxygen in the tissues. In the long term, you could create irreversible damage to blood vessels, nerves and flesh. A lack of lubricant with a lot of friction to end with a blister (water blister) on the peen or abrasions. Using a stroker should never be painful. If the experience starts to get uncomfortable, stop your session for now and let your peen rest. With a good application, a stroker is not dangerous for the body and ends in very pleasant moments.
That's it! You now know how to handle your stroker! If you have any questions, do not hesitate to contact us and we will direct you to the right resources. With that, I'll let you have fun! Remember to clean your prosthesis with a toy cleaner or mild soap after each use!
Text written by @trans_big_brother
Update on the skin shades (equivalent)
T1 = New shade
T2 = B
T3 = C
T4 = New shade
T5 = D
T6 = E
T7 = F
ORDERS
What are the guarantees?
We would like to offer a guarantee, but we cannot assume that all users will treat their prosthesis with the proper and recommended care, even if they claim to do so. Also taking into account that certain activities can damage our products, for example if the bodily fluids in contact with our products are not washed adequately and regularly. You will understand that it is therefore not possible to offer a guarantee on the gender affirmation material after use.
In the event of the finding of a defect upon receipt of the package, proof of purchase and photos taken within a maximum of 72 hours after receipt of the product must be provided to us in order to obtain a replacement. Please note that we reserve the right to refuse the replacement of a product if we judge that the defects disclosed are the result of improper use.
What are the return and cancellation policies?
All sales are final. Refund requests are not accepted except for a major and valid reason. For certain exceptional cases, a refund may be granted to you only in the form of store credit (gift card) our policy is justified by the fact that we are a small business and that all our products are meticulously handmade and made exclusively for each order we receive. In addition, the cancellation of an order causes us bank fees.
Can I change my order?
If you wish to make a change to your order or have a special request for us, it may be possible to do so within 24 hours provided the dispatch process has not commenced
Once the package has been shipped and handed over to the postal services, we no longer have access to your package so it is no longer possible to make any changes.
Can I exchange my product after receiving the package?
Our products cannot be exchanged for hygienic reasons, this being considered a violation of the health code.
How is your personal information handled?
All information you provide to us is only used to ensure you have the best shopping experience possible. All this information is strictly confidential. Your personal information will not be shared, communicated or modified in any way without your prior consent.
For more information, see our Privacy Policy page.
DELIVERY
Is the packaging discreet?
All products are shipped in opaque, black, durable boxes or envelopes, without logos or markings.
The shipping label and customs form only display the short name BANA PRO and our return address.
Customs descriptions used:
- “prosthetic accessory” for prosthetics
- “specialized underwear” for clothing
Each shipment usually includes a printed invoice and a certificate of origin. We ensure discretion while fully complying with customs regulations.
What are the processing times?
- Processing: 1–10 business days after purchase.
- Delivery: via Canada Post or UPS. Timelines vary by country/region and are shown at checkout.
Since all products are handmade and order volumes may fluctuate, delays can occur without notice.
Please note: once shipped, the carrier is responsible for your package. No compensation is provided for delivery delays.
Will I receive a tracking number for my package?
You will automatically receive a tracking number by email once your order has been shipped.
Exceptions: tracking and insurance are not available for some countries, including: Algeria, Angola, Bangladesh, Cuba, Egypt, Ghana, Haiti, India, Jamaica, Nepal, Pakistan, Senegal, Sri Lanka, Thailand, Ukraine, Venezuela, Vietnam, Zimbabwe.
Not serviced: Afghanistan, North Korea, Russia, Syria, Iran, Iraq, Saudi Arabia, Oman, United Arab Emirates.
What happens if my package is lost or late?
If your package is delayed or missing:
- Check with your neighbors.
- Review any available security camera footage.
- Contact your local post office (the package may be held at a pickup point).
- File a police report if necessary.
- Review your home or renter’s insurance policy (stolen parcels are often covered).
Important information:
- Customers are responsible for monitoring their shipment using the tracking number provided.
- After 6 weeks, an investigation may be opened for tracked shipments. If the package is officially declared lost, we will resend your order free of charge.
- If the shipping address provided was incorrect, reshipping fees will apply.
What are the customs obligations?
All international shipments must comply with customs requirements.
- Full legal names are mandatory. Missing or incorrect information may result in the package being returned, refused, or abandoned by customs.
- HS Code for our prosthetics: 3926.90. – “Other articles of silicone.” This code is recognized worldwide.
- Brokerage fees, duties, or taxes may apply depending on your country. It is the customer’s responsibility to verify local import rules.
- We cannot falsify customs documents (e.g., declaring “gifts,” undervaluing orders, or misrepresenting products).
- If applicable duties and taxes could be imposed by local authorities and are the customer’s responsibility. Non-payment may result in refusal or abandonment of the parcel, without compensation.
Are there customs taxes?
Some international shipments may be subject to customs duties, taxes, or brokerage fees. These charges are determined and collected by local authorities and are not included in our product or shipping prices. Customers must verify their country’s import rules before ordering.
- Our silicone prosthetics and specialized underwear are handmade in Canada and covered under the Canada–United States–Mexico Agreement (CUSMA).
This means that orders shipped to the United States or Mexico are duty-free under this trade agreement.
Please note that local import taxes or brokerage fees may still apply depending on the carrier or the destination country’s regulations.
U.S.A Brokerage Fees
Since the U.S. eliminated the de minimis exemption, every parcel now requires a formal customs entry. UPS applies a fixed brokerage fee to each shipment:
- $0–200 USD = $10.00 fees.
- $201–800 USD = $20.00 fees.
- $801 USD and up = $30.50 fees.
Please note: these amounts may change without prior notice. We are not responsible for these fees, as they are charged directly by UPS and U.S. Customs.
Need help?
If you have any questions or encounter an issue, please contact us via our contact form. We will do our best to assist you.
OTHER
For all other questions:
Please consult Terms and conditions
How are prosthetics perceived by X-ray machines?
Swimming with a prosthetic
It is possible to swim with a silicone prosthetic, but it's important to note that prolonged exposure to chlorinated or salty water is not recommended, as it may lead to premature wear.
After swimming, be sure to thoroughly rinse the prosthetic with clean water to remove any residue from chlorine, salt, or sand, and let it air dry completely.
Keep in mind that frequent exposure to these elements can shorten the lifespan of your prosthetic. If you swim regularly, it might be a good idea to use a prosthetic or packer specifically designated for water activities.