PRODUCTS

Silicone is a very durable material. The life expectancy of the products can vary depending on the usage of the user, daily or not, and the quality of their cleaning and maintenance. Regular friction against clothing will, in the long term, damage the silicone and the paint. You will eventually encounter this problem with this sort of product; even though the silicone that we use is of good quality, a phallic prosthesis has a limited life expectancy. If a small hole or tear occurs, STOP USING THE PRODUCT IMMEDIATELY! Do not keep using a product with holes or tears in it. A continued use could cause even more damages. Many of the damages can be repaired if they are detected and corrected early on. Contact us immediately and report the damage with clear pictures and a detailed description. We will generally answer within 48 hours and will explain to you how to proceed.

Our Hard / Play prostheses have the ability to be used for penetration. Our prostheses are made of high quality 100% platinum silicone. This medical grade silicone is non-toxic and harmless to the skin, but was not designed for sexual penetration. If our clients choose to use this product for penetration, the use of a condom is necessary for the safety of your partner and for yourself. It will also help reduce any risk associated with sexually transmitted infections, as well as keep your prosthesis clean and in good condition.

Only use condoms that contain a water-based lubricant, the silicone-based lubricant will damage the prosthesis. Intense physical activities and penetrating games are not recommended. This could damage the surface of the prosthesis. Please use the prosthesis properly. We are not responsible for the functionality of our prostheses during sexual intercourse. If you use condoms and lubricant with our prostheses, make sure they are exclusively water-based.

Due to the addition of an additive in the texture of the product, the soft packers are pending approval for a "skin safe" rating.

It is recommended, if possible, to rinse with running water directly after use and to wash at least once a day with soap (ideally ph neutral) as part of regular use. Allow to air dry. You don't need to powder your prosthesis, but if you want, you can apply a light dusting of cornstarch to it. Protect the prosthesis from direct sunlight and store it in a cool, dark place, avoiding direct contact with other silicone-based products. We do not recommend wearing a prosthesis for a long period of time, as your skin must be able to breathe

Since your prosthesis is handcrafted and not machine-made, little variations on the product like small differences regarding the appearance, color, or details can appear. Furthermore, the cuts are approximate. You might notice the presence of very tiny air bubbles: they are perfectly normal, particularly for handmade products. These minor defects will not affect the functioning of the prosthesis. All our products are subjected to a quality control and a thorough checking of their potential defects before they are shipped.

Many people use our prostheses. Some consider them a part of their body and clean them many times a day, and some use them to urinate and play with, which can damage the prosthesis if the bodily fluids are not cleaned properly and regularly, or only after a physical activity. We would like to offer a warranty, but we cannot assume that all our users will give the appropriate and recommended care to their prosthesis, even if they pretend to do so.

ORDERS

The information that you give us is only used to guaranty the best possible shopping experience. All the information given to us is strictly confidential. Your personal information will not be shared, communicated, or modified in any way without your prior consent. For more information, refer to our Privacy Policies.

All sales are final and thus cannot be canceled or exchanged for hygienic reasons; it would be a health code violation. However, it is possible to modify or cancel an order within the following 24 hours, provided that the shipping process has not started yet. Only returns due to an exceptional production mistake will be considered. If you find a severe defect, a proof of purchase and pictures taken within 72 hours after the reception of the product will be required. Note: we reserve the right to refuse the replacement of a prosthesis if we judge that the defects result in an inappropriate use of the product.

DELIVERY

All of our products are shipped in plain boxes. Our shipping label is described only as "prosthetic silicone" and our company name and address. We place great importance on the discretion and privacy of our customers and do our best to keep packaging discreet.

Currently, all of our products are dispatched within 1-10 business days of purchase. We are a small business and make all of our silicone products by hand. When we receive a large quantity of orders spontaneously, we need time to make and prepare the products. The deadlines can therefore vary without notice.

After your order has been shipped, we will send you a tracking number that you can use to track your package. We ship by Canada Post. Delivery times depend on your region or country.

We consider the parcel lost after 2 months. If not received after this time, contact us to see if compensation is possible. No compensation will be allocated to the package delivered without a tracking number.

 

Approximate delivery after shipment (in working days)

Quebec 2-5 days

Ontario 3-5 days

United States 5-15 days

International 5-20 days

OTHER

Please consult Terms and conditions